Shipping and Returns

SHIPPING

Quality Assurance and control
Motorsport Superstore guarantees all products are carefully checked for 100% quality assurance prior to shipping.

Packaging
All items are carefully packed and sent in its original packaging.

Processing and delivery
Three to five (3-5) working days for items ready to dispatch, and ten (10) working days for items to be ordered from the manufacturer/supplier.

If you have any questions regarding this, please feel free to contact us on +61 3 9459 9925.

Please note: During major events such as the Formula 1 Grand Prix Melbourne, Bathurst 1000 and Australian MotoGP Phillip Island, or online promotions, orders may take up to ten (10) working days to be processed and shipped. 

Delivery Conditions
Large items or bulk orders may incur extra delivery fees and are calculated based on total weight (volumetric or actual – whichever is greater) of your order.

Domestic delivery fees
Domestic delivery (excluding PO Boxes) is a flat rate of $13.50 and orders are sent via StarTrack Express. You will receive a tracking number, via email, once your order is shipped.

Motorsport Superstore offers free domestic (Australia-wide) shipping for orders over $99.00. This offer is not available for PO Boxes.

Additional delivery fees
PO Boxes will incur an additional $10 per package fee.

Please note: Orders including pre-order or backorder items will be sent once we have received all items to avoid any extra postage fees. However, you may wish to have the available items in your order sent prior to their arrival for an additional fee.

International delivery fees
International deliveries are charged a flat rate of $35.00 and sent via UPS or StarTrack Express. You will receive a tracking number, via email, once your order is shipped. Motorsport Superstore will also track your package to ensure delivery. Feel free to email customerservice@motorsportsuperstore.com.au for delivery status at any time.

Please note: International deliveries are subject to duty and taxes. It is your (the customer) responsibility for all duty and tax charges incurred for International shipments, we are not responsible for these charges.

 

RETURNS AND EXCHANGES

Returns
Motorsport Superstore will accept returns on genuine faulty items. Please contact us via phone (+61 3 9459 9925) or email (customerservice@motorsportsuperstore.com.au) within three (3) days of receipt of the order (and yes, we can track all of our deliveries). Please make contact so we can advise on you how the matter can be rectified.

Returns forms are provided in the package you have received and once a remedy has been discussed, items should be completed, faulty items carefully repackaged and posted to:
Motorsport Distributors Group
PO Box 5113
Heidelberg West VIC 3081

Exchanges
We accept exchanges also, when notified within 14 days of receipt of goods (and yes we track all of our deliveries). Exchanges will only be accepted on goods that still have all original tags are attached and in original packaging. Please make contact with us via phone or email to discuss the exchange you wish to carry out. Where required, fill out the returns/exchanges form provided, items should be carefully repacked and posted to:
Motorsport Distributors Group
PO Box 5113
Heidelberg West VIC 3081

Postage on exchanged goods is at the customers expense.

Please note: Sale items are excluded from our exchanges and refund policies.

STAY IN THE FAST LANE WITH OFFERS AND ARRIVALS
Subscribe to our email newsletter and get all the latest merchandise offers, sales and exclusive discounts before anyone else!
Thank you for signing up! Before we can start sending you details on awesome deals and competitions, you will just need to verify your email address. Please check your email and simply follow the instructions.
We respect your privacy and the protection of your personal information, as required by law. Our Privacy Policy, outlines how we manage your personal information. By clicking subscribe now, you agree to our privacy policy or click on [X] to opt out and close the window. Privacy Note
Don't miss out. Subscribe today.
×
×