Shipping & Returns

Shipping

Quality Assurance & Control

We guarantee that ALL merchandise, memorabilia and model cars are carefully checked prior to shipping to ensure the product is 100%.

Packing

All the items ordered will be carefully packed in original packaging.

Shipping Costs

All delivery charges are calculated based on the total weight (volumetric or actual – whichever is greater) of the items ordered. The cost is also determined by the method of shipping selected. We offer StarTrack postage service (3-5 days delivery), StarTrack(next day delivery). The shipping method and cost summary is shown during the check-out procedure. Tracking on all registered parcel & express is provided for all orders shipped within Australia.

International Postage

All international shipments are sent via UPS or StarTrack. Please note that it is the customer responsibility for all taxes and duty charges that may incurred for international purchases with their country. We are not responsible for these charges
Details for tracking will be provided and can be directly tracked by StarTrack www.startrack.com.au. We also track your packages to ensure they are delivered.
You can e-mail us at customerservice@motorsportsuperstore.com.au to request delivery status at any time.

Shipping Duration & Special Items

Currently we guarantee 1-5 working days delivery to your door for items shown on our web site. For items not shown (special request) the delivery time can be as long as 10 working days.

If you have any question feel free to contact us on +61 3 94599925.

Returns

We accept returns on genuine faulty items only, and only if notified within 3 days of receipt of goods (and yes we track all of our deliveries). Please contact us at the first instance that you have a problem, for further information. Where the item is agreed faulty (within the 3 day period) items should be carefully repacked and posted to Motorsport Distributors Group at the following location: Motorsport Distributors Group PO Box 5113 Heidelberg West VIC 3081

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